Providing peace of mind with our hig-end tailored maintenance solutions for ibml imagetrac
We understand that it is important for your organisation to ensure business continuity, performance standards and reliable system availability for your IBML ImageTrac. We can provide this, giving you peace of mind, with our high quality maintenance solutions. With a broad installed base for IBML ImageTrac across EMEA, we have obtained deep knowledge that allows us to help define your requirements and create a flexible and individual maintenance solution tailored to your specific business needs and SLAs.
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Our Expertise:
• Broad reaching expertise with 25 specially IBML - trained support and field service engineers and adjusted processes.
• Servicing maintenance contracts for significant installed base of 28 IBML ImageTrac scanners across EMEA.
• Suited to your individual needs, we offer regular maintenance visits in line with your scan volumes (4-12 per year)
• We help minimise downtimes of your machine by arranging maintenance visits outside of standard operating hours if necessary.
• A production test is included after each maintenance to make sure your machine is back to full functionality and running on highest capacity
• Offering standard or extended support times and a dedicated support number if needed.
• Various onsite reaction times to suit your business needs.
• Guaranteed fix times optional if it is critical for your machine to be fully funtional within a set time frame
• We can store parts and/or replacement units for ImageTrac on site, so they are available as soon as our technician arrives.
• We understand that your scanner is instrumental to your organisation and that a disaster can have a devastating impact on your business. Therefore we create flexible failover and disaster recovery plans to suit your needs and your risk profile.
• To give you additional peace of mind we can also offer regular disaster recovery simulation exercises.
• To enable you to take care of your machine, we offer user training on daily maintenance and consumable replacement
• We also offer sale of consumables for your convenience
Want to find out more? Click here to contact us.
