Customer testimonial
The Caisse d’Epargne returns to in-house scanning
To improve the Caisses d'Epargne scanning system, the National ECM IT-CE (information technology of Caisses d'Epargne) programme has set up a bespoke solution allowing each branch in the network to scan its own documents. It targeted time-saving, improved efficiency and quality of scanned documents.
In 2009, IT-CE set up a centralised outsourced scanning platform for the Caisses d'Epargne. The aim? To scan statutory documents required to open accounts: identity cards, justifying documents and even certain contracts. I.e. over three million documents per month for the whole network and almost three hundred thousand in Caisse d'Epargne Nord France Europe alone.
This process required several automated or manual interventions which could be brought to a halt by the slightest error. In a concern to lessen breaks in production caused by these interruptions, to improve scanning quality (limited to black and white) and speed up image integration time, the national ECM programme started to study the possibility of a new solution in 2010.
