Maintenance Solutions for Production and Specialized Scanners
We understand that it is important for your organization to ensure productivity, performance standards, and reliable system availability for your scanner. We can provide this, giving you peace of mind, with our high quality maintenance solutions.
With a broad installed base across EMEA, we have obtained deep knowledge that allows us to help define your requirements and create a flexible and individual maintenance solution tailored to your specific business needs and SLAs.
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Our Expertise:
• Over 20 years broad reaching expertise with specially trained support and field service engineers and adjusted processes.
• Servicing maintenance contracts for significant installed base of thousands of scanners, multi brands, across EMEA
• Suited to your individual needs, we offer regular maintenance visits to check and to keep your scanner up-to-date
• We help minimize downtimes of your machine by arranging maintenance visits at your convenience
• A final test is included after each maintenance to make sure your machine is back to full functionality and running on highest quality
• Offering standard or extended support times and a dedicated support number if needed.
• Various onsite reaction times to suit your business needs.
• Guaranteed fix times optional if it is critical for your machine to be fully funtional within a set time frame
• We can store parts and/or replacement units for ImageTrac on site, so they are available as soon as our technician arrives.
• To enable you to take care of your machine, we offer user training on daily maintenance and consumable replacement
• We also offer sale of consumables for your convenience
We offer a comprehensive maintenance contract to protect your scanner investment for specialized and high volume production scanners, prolong the life of your device and ensure lasting productivity.
Our Offering includes:
• Priority access to customer care specialists
• Technical support
• Optional remote access support
• Spare parts, labour & travel* included
• Guaranteed 8 hour on site response time
• 1 preventive maintenance per year
• Software upgrade and firmware update
Want to find out more? Click here to contact us.
