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Services & Support Director DACH (Germany, Austria and Switzerland)

Spigraph Group is the leading provider of intelligent scanning, capture and document process solutions in EMEA. The company is headquartered in St-Quentin-Fallavier, France, with sales and service organizations across 15 countries in Europe, the Middle East and Africa. Spigraph Group serves approximately 6,000 authorized partners and more than 40,000 customers in over 40 countries. DTS Service is the service branch of Spigraph Deutschland GmbH and the leading independent after-sales service provider in the document capture market in EMEA. Field service engineers and centralized repair shops provide services throughout EMEA. Over 100,000 devices from different manufacturers are under maintenance at DTS Service.

Service-and-support-director-light

Services & Support Director DACH (Germany, Austria and Switzerland)

 

Your responsabilities

  • Manage the Field Service Engineers in the dedicated region
  • Ensure SLA’s and contracts are met
  • Handle customer escalations
  • Support regional sales teams with special customer requirements / quotes
  • Enable Pre Sales resources for the sales organization wherever necessary

 

Your Accountabilities

  • Customer satisfaction based on local statistics
  • Ability to Manage his team by setting the right priorities
  • Respect of the annual Budget

 

Your profile

  • Experience of 8/10 years min. in services team management
  • Extensive technical knowledge on both hardware repair and network solutions
  • Perfect in German and English language

 

 

Please send your complete application documents including your earliest possible starting date and your salary expectations to

c/o Spigraph Group

Contact: Fabrice Phily

recrutement@spigraph.com